We're a small team (one person, honestly), but every email is read by a human and most replies arrive within 48 hours.
Get in touch
Email support@pemsi.serenity.games. To help us help you faster, include:
- Your device model and iOS version.
- App version (visible in Profile → About).
- What you were doing when the issue happened.
- A screenshot or screen recording if you have one.
Frequently asked
How do I cancel my Pemsi Pro subscription?
Open Settings → [Your name] → Subscriptions on your iPhone, tap Pemsi Pro, and choose Cancel Subscription. Your Pro features stay active until the end of the current billing period.
I bought Pro on another device — how do I restore it here?
In Pemsi, go to Profile → Pemsi Pro → Restore Purchases. Make sure you're signed in to the same Apple ID that made the original purchase. Restore is instant; if it fails, please email us with the date of purchase and we'll resolve it.
I want a refund.
Subscription refunds are handled by Apple, not Pemsi. Use reportaproblem.apple.com, find the Pemsi purchase, and select Request a refund. Apple's refund policy is in their Standard EULA.
My cycle predictions look off.
Predictions get more accurate with each cycle you log — three completed cycles is the sweet spot. If they still feel wrong, check that your period start dates in the calendar are accurate. Anchoring on the wrong day is the most common cause; one tap on the right day fixes the whole forecast.
Sync isn't working between my iPhone and iPad.
Both devices must be signed in to the same Pemsi account and have cloud sync enabled (Profile → Sync). New entries sync within ~10 seconds when both devices are online. If sync stalls, toggle it off and back on; the app rebuilds the sync state from scratch.
I'm a guest user. Will I lose my data if I sign up later?
No. When you sign in with Apple or Google from a guest account, your cycle history, symptoms and AI Coach conversations are claimed by the new account automatically. The guest account itself is then retired.
How do I export my data?
Go to Profile → Data → Export. We'll produce a JSON file with your cycle history, symptoms, mood logs, and notes — readable in any text editor or imported into a spreadsheet.
How do I delete my account and all server-side data?
Go to Profile → Account → Delete account in the app, or email support@pemsi.serenity.games. Deletion is permanent and propagates across our infrastructure within 30 days.
Does AI Coach see all my data?
AI Coach gets a privacy-scoped snapshot: your current cycle stats and aggregate counts from the last 30 days of symptoms. It does not get your notes, your check-in text, your AI Coach history with any other model, or anything beyond the snapshot. See the Privacy Policy §2.4 for the full description.
Pemsi Pro features are blurred but I subscribed.
Force-quit and reopen the app — the receipt usually validates on next launch. If it doesn't, tap Restore Purchases. Still stuck? Email us with the Apple ID email and approximate purchase date; we can grant access manually while we investigate.
Apple Reviewer access
The reviewer test account is seeded on every build. Email support@pemsi.serenity.games with your reviewer ID for the current credentials — we don't publish them here.
Bug reports & feature requests
Send them to support@pemsi.serenity.games with subject prefix [bug] or [feature] so they land in the right inbox. Every report is logged; the most requested items show up in What's new at the next release.